aSaaS Support

We’re here to help you deploy and manage secure Google Cloud Landing Zones.

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Before You Contact Us

Many common questions can be resolved using the resources below:

Resource	Description
Getting Started Guide	Step-by-step walkthrough from subscription to first landing zone deployment
Marketplace Orders	View and manage your aSaaS subscription, billing, and plan details
aSaaS Portal	Check your account status, active entitlements, and subscription details
Google Cloud Support	For issues related to Google Cloud infrastructure, billing, or Marketplace platform

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Common Issues

Issue	What To Do
“No Active Subscription” on the portal	Verify you subscribed via Google Cloud Marketplace and are signed in with the same Google account used during purchase
Organization connection fails	Ensure you have Organization Administrator permissions and that billing is enabled on the organization
A deployment stage fails	The AI assistant provides detailed error information and remediation steps. You can retry any failed stage without losing progress
Need to reset your account	Email [email protected] — we can reset your Marketplace account to re-trigger the signup flow
Billing or invoice questions	Billing is handled by Google Cloud. Visit Marketplace Orders or contact Google Cloud Support

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What to Include in Your Support Request

To help us resolve your issue quickly, please include:

• Your Google Cloud Organization ID
• The deployment stage where the issue occurred (if applicable)
• Any error messages shown by the AI assistant or in the Google Cloud Console
• A brief description of what you were trying to do and what happened instead

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Additional Support Channels